I have to say that I am not over impressed with some of the nursing staff at my hospital, phone calls from/to the ward can become very nasty, all of a sudden you are referred to as Sir during the call, which means that you are not flavour of the month, accused of cancelling three appointments when I had only cancelled one and that was because it was on a Saturday overnight stay, now here is the problem I have to be taken and collected by hospital transport and no doubt you have guessed they do not work on a Sunday so I had to say No, so then I have a letter appointment again for a Saturday admission so I had to ring, it was a very uncomfortable call, it was as if it was a personal insult me having the nerve to cancell, that was when it changed to Sir, it was really quite nasty, it was on speaker phone so my wife heard and was quite shocked at the attitude of the member of staff, finally I was given an appointment on a Friday overnight, so why was all the aggravation going on, was it really needed, was the member of stressed ?, I have no idea as to why but it is something that worries me as I have a major interest in patient care, so for the moment I have sent an email to the PALS office at the hospital, I will wait for a reply before taking any further action .watch this space.
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