I have had an account withy Norwich & Peterborough Building Society, I have had this account in credit for 25 years plus, to my horror they were taken over by Yorkshire Building Society, out of the blue I had a letter telling me that I had to close my account by the 31st of August this year, now as a long term customer you would think that they would have offered me possibly a new bank account with YBS, but not at all they just said that they were closing my account and everyone else banking with them.
This led to me having to find a new bank this I have now done but you just would not believe the hassle that I had to endure completing this change, my new bank were less than helpful, I had to arrange an interview with them to open a joint account, the identification needed by my wife to be a joint user was just stupid, I did point out to them that I had been married to my wife for the last 48 years so why did they need things like a passport, benefit payment letter, driving licence, council tax bill, it is so ridiculous that they needed them to allow her to use the account, it took over a month to get an appointment to see a member of staff and the meeting lasted over an hour I was just aghast at the silliness of the questions we were asked, and to cap it all we had to watch a video, if I was not desperate for the account I would have walked out, but it is now sorted.
When I went in to N&P BS to close the account they asked me not to close my savings account, I replied they must be joking, you have treated me terribly and have offered no help to change my account so in no way would I leave my savings in their hands, a sad tale for me but it just shows you just how insensitive they can be I just hope my new bank stays working as I do not want to go through this again.
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