Going into hospital this Friday over night, I hope!, it has been cancelled twice now, I have to go in on a Friday overnight because I have to use hospital transport and they only work Monday to Saturday, so my next appointment was booked for a Saturday to Sunday knowing that I would not be able to return home on the Sunday, when telling them that I could not attend it changed from Mr to Sir, and then tried to lay the cancellations at my door, in the end I managed to get the appointment to the Friday, it is not helpful that some of these staff seem to think they are the big boss, if a patient has a problem they have a problem, it is in the best interest of the patient to be looked after not apportion blame, and it is even worse that the blame is put on the patient irrespective as to how or why the appointment was cancelled in the first place, the fact that the NHS is disintegrating at a large rate of knots, the fact that staff do not know if they will have a job or not, does not matter one jot if it is likely to influence patient care, I have one thing to say to these people just remember the one word that you should be fully aware of is "Care", something that seems to be missing with many of the NHS staff at the moment!!!.
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