NHS

I had an appointment this morning at my hospital, like a good patient I arrived at 9am for my 9.15am appointment, I was moved to the clinic area after being weighed and my blood pressure taken, I then went to the waiting area, on sitting down it was 9.10am, I noticed that there were quite a few patients waiting, many more were to arrive and go as I sat and waited and waited, now as the clinic started at 9am, I asked myself how was it that I was still waiting at 9.40am, things seemed to be going on all round me but I did not move, finally a houseman called me in explaining that the consultant was unavailable this morning, so I finally went in at 9.50am and did not come out of the hospital till 10.20am, I know that is only an hour and a half but this lack of keeping to appointment times is irritating, if I am late they will not see me but they can keep you hanging around for as long as the want, it would have been different if I had been told they were sorry but no, so not a good patient experience, they need to change their mind set, things have changed patients are more aware of the service that they should expect, I only hope that they make their thoughts known to the NHS because if they don't it will never change.